These terms explain how buying and selling on TRUVEO works and the rules every member agrees to when using the app.
Buy with proof. Sell with confidence. Your money follows the transaction. Funds are held and protected until a transaction reaches a valid settlement state.
TRUVEO supports physical goods only. Prohibited items are not allowed.
All payments must go through TRUVEO. Payments made outside the platform are not protected.
Describe condition honestly and use real photos. Misleading listings can result in disputes and removal.
Ship promptly with valid tracking. Funds settle only after delivery, the inspection window, and settlement.
Confirm returns you receive. If you do nothing for 5 days after a return is delivered, a refund starts automatically.
After delivery you get an inspection window to keep the item, return it, or report a problem.
If you take no action before the window ends, the transaction settles automatically.
Returns move through requested → shipped → in transit → delivered → seller confirmation → refund.
When a seller confirms a returned item — or does not respond within 5 days of delivery — your refund is issued to your original payment method.
Weapons, illegal drugs, counterfeit goods, stolen goods, gambling, financial securities, dangerous chemicals, restricted medical products, illegal services, and other prohibited products.
Keep messages respectful. No harassment, scams, or off-platform payment requests. Report and block anyone who breaks the rules.
Your data. See our Privacy Policy for what we collect and the controls you have. Questions? Visit Support.