This policy explains what information TRUVEO collects, why we collect it, and the controls you have over your data.
We collect only what we need to run a safe marketplace: your email and name, your listings and orders, shipping addresses you enter at checkout, transaction and payment status, tracking numbers, dispute evidence you submit, and basic device/security logs.
To process protected payments, verify delivery, resolve disputes, prevent fraud, and meet legal obligations.
Payments are handled by our payment provider (Stripe Connect — sandbox in this build). Delivery tracking is verified via Shippo (sandbox). We never sell your data.
We keep transaction records as required by law and for fraud prevention. Data we do not need is anonymized when you delete your account.
With your permission, the camera and photo library are used only so you can add photos to a listing or submit photo evidence for a return or dispute. Photos are uploaded only when you choose them.
We do not request contacts, precise location, microphone, background location, or broad storage access.
You can export your data and delete your account any time from Settings → Account, or via our web deletion page.
Our website uses Google Analytics to collect anonymous visitor data, such as the pages you visit, how long you spend on them, and which links you click. We use this information only to understand how the website is used and to improve it; it is not used to identify you personally. Visitors in Europe are asked for consent before any analytics cookies are set or tracking starts. You can decline analytics cookies, and you can change your choice at any time using the cookie settings option on our Privacy Policy page.
Your controls. You can export your data or permanently delete your account at any time from the app (Settings → Account) or via our Account Deletion page.